Digital Concierge Branch Ambassador

Capital One National Association; Hammond (LA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision & Rx

Paid time off

Education assistance

Matching 401(k) up to 7.5%

Paid parental leave

Mental health support

Back-up child or elder care

Job summary

Capital One is hiring a Branch Ambassador in Hammond, LA, to deliver high-touch, human-centric banking in a fast-moving environment. You’ll guide customers through digital tools, protect assets with accuracy, and provide thoughtful service to help clients achieve their financial goals.

Join a hospitality-driven team that values curiosity, adaptability, and precise handling of transactions, while leveraging the latest digital banking innovations to enhance the customer journey.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: handle high-volume cash with 100% accuracy and follow security/audit standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments.
• The First-Line Consultant: listen to uncover goals and pair them with digital tools or banking solutions.
• The Hospitality Lead: greet customers, balance efficiency with warmth in a busy space.

Skills

Hospitality

Tech Fluency

Precision

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree (preferred)

Job description

Capital One is hiring a Branch Ambassador in Hammond, LA, to deliver high-touch, human-centric banking in a fast-moving environment. You’ll guide customers through digital tools, protect assets with accuracy, and provide thoughtful service to help clients achieve their financial goals.

Join a hospitality-driven team that values curiosity, adaptability, and precise handling of transactions, while leveraging the latest digital banking innovations to enhance the customer journey.