Digital Banking Concierge & Customer Advocate

Capital One; Town of Hammond (WI); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical coverage from Day 1

Paid Time Off

Education Assistance

401(k) matching up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Hammond, LA is hiring a Full Time Branch Ambassador to be the face of our digital-leaning, customer-first environment. You’ll blend hospitality with modern banking tools, guiding clients through mobile banking, remote deposits, and digital demos while solving needs as they arise.

Expected to support multiple branches within a region, maintain 100% accuracy in transactions, and uphold security standards.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Associate’s degree preferred; 2+ years of retail or customer-facing experience recommended.
• Proficient in G-Suite; strong written and oral communication skills.

Responsibilities

• Support branches within a 50 mile radius with occasional help at other locations.
• Flexible schedule including weekends; adapt to changes per business needs.
• Attend required trainings which may occur on schedules different from main shift.
• Walk customers through digital tools and banking solutions to meet goals.
• Provide warm, hospitality-focused service while maintaining efficiency.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Job description

Capital One in Hammond, LA is hiring a Full Time Branch Ambassador to be the face of our digital-leaning, customer-first environment. You’ll blend hospitality with modern banking tools, guiding clients through mobile banking, remote deposits, and digital demos while solving needs as they arise.

Expected to support multiple branches within a region, maintain 100% accuracy in transactions, and uphold security standards.