Digital Cinema Field Technician - Travel 70-80%

Strong Technical Services, Inc.; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) plan with Employer-Match

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Disability Insurance

Flexible Spending Account

Health Savings Account - Up to $1,250/

Job summary

Strong Technical Services, Inc. is seeking a Field Service Technician to provide on-site technical support and services for digital cinema equipment, including preventive maintenance, installations, and site surveys.

You will diagnose and repair cinema projection gear, digital signage, sound systems, servers, and power supplies, with travel up to 70-80% and availability for weekends or on-call as needed. An Associate degree and Pro-Av electronics experience are preferred, along with a valid

Qualifications

• Associate’s degree (A. A.) or equivalent from two-year college or technical training.
• Experience with electronics related to the Pro-Av market.
• Familiarity with computer and networking concepts and architecture.
• Experience with digital cinema equipment is preferred.
• Strong attention to detail.
• Proficient with MS Office.
• Exceptional customer service skills required.
• This position requires the ability to hold a valid state driver’s license.

Responsibilities

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies.
• Provides demand service for customers; determines and executes a support plan.
• Tests electronic assembly, components or parts by connecting to various equipment.
• Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues.
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel.
• Willing to take ownership and take on other duties as assigned.
• This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on call.

Skills

Customer service

Communication skills

Time management

Analytical skills

Self-starter

Education

Associate’s degree or equivalent (A.A.)

Tools

MS Office

Job description

Strong Technical Services, Inc. is seeking a Field Service Technician to provide on-site technical support and services for digital cinema equipment, including preventive maintenance, installations, and site surveys.

You will diagnose and repair cinema projection gear, digital signage, sound systems, servers, and power supplies, with travel up to 70-80% and availability for weekends or on-call as needed. An Associate degree and Pro-Av electronics experience are preferred, along with a valid