Field Service Technician — Digital Cinema & Pro AV Specialist

Strong Technical Services, Inc.; St. Louis (MO); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

401(k) plan with Employer-Match

Medical Insurance

Vision Insurance

Disability Insurance

Flexible Spending Account

Health Savings Account

Hospital Indemnity Plan

Critical Illness Plan

Life Insurance

Job summary

Strong Technical Services, Inc. is seeking a Field Service Technician to install, service and maintain digital cinema equipment for a nationwide client base. You will perform preventive maintenance, site surveys, and on-site support with a focus on reliability and rapid response.

This role requires up to 70-80% travel, weekend, holiday, and on-call work. A two-year degree or equivalent, familiarity with electronics and networking, and strong communication skills are essential.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
• Experience with electronics related to the Pro-Av market
• Familiarity with computer and networking concepts and architecture
• Experience with digital cinema equipment is preferred
• Strong attention to detail
• Proficient with MS Office
• This position requires a valid, state issued driver’s license
• This position requires the ability to stand, sit, squat and bend for a period of time
• Excellent communication skills, both verbal and written
• Comfortable working in a high-stress, face-paced environment with shifting priorities
• Excellent time management, organizational, and analytical skills
• Self-starter who can find and resolve issues as they are identified
• Ability to successfully interface with a wide range of personnel within the organization

Responsibilities

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
• Provides demand service for customers; determines and executes a support plan
• Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
• Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
• Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
• Installs electronic or digital equipment and tests
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
• Willing to take ownership and take on other duties as assigned
• This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on-call

Skills

Strong communication

Time management

Analytical skills

Self-starter

Teamwork

Education

Associate's degree or equivalent

Tools

MS Office

Networking concepts

Job description

Strong Technical Services, Inc. is seeking a Field Service Technician to install, service and maintain digital cinema equipment for a nationwide client base. You will perform preventive maintenance, site surveys, and on-site support with a focus on reliability and rapid response.

This role requires up to 70-80% travel, weekend, holiday, and on-call work. A two-year degree or equivalent, familiarity with electronics and networking, and strong communication skills are essential.