Digital Car Sales Agent – Commission & Benefits

Sonic Automotive; Denver (CO); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with match

Paid time off

Parental leave

Training and development

Collaborative environment

Job summary

Mountain States Toyota, part of the Sonic Automotive family, seeks an eSales Agent to engage with customers interested in purchasing vehicles. The role aims to generate sales appointments and drive customers to the dealership, handling internet inquiries and calls to deliver a premium customer experience.

Trained to understand products, services, inventory, finance and incentives, you will receive ongoing training in customer service, sales tactics, and relationship development.

Qualifications

• Minimum 1 year call center or sales focused experience.
• Able to set priorities, multi-task, and achieve goals.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both written and verbal.
• Highly proficient in verbal phone skills.
• Ability to establish and maintain strong internal and external relationships.
• Strong organizational and time management skills.
• Must be adaptable to change.
• Proficient using a computer.
• Evening and weekend schedule availability required.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to address customer questions and needs.
• Facilitate providing guests price and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Manage organizers to stay up to date with follow up of all active guests.
• Adhere to specific outreach cadence required for new inquiries.
• Maintain a thorough understanding of KPIs.

Skills

Communication

Phone skills

Multitasking

Time management

Prioritization

Computer skills

Tools

CRM software

Job description

Mountain States Toyota, part of the Sonic Automotive family, seeks an eSales Agent to engage with customers interested in purchasing vehicles. The role aims to generate sales appointments and drive customers to the dealership, handling internet inquiries and calls to deliver a premium customer experience.

Trained to understand products, services, inventory, finance and incentives, you will receive ongoing training in customer service, sales tactics, and relationship development.