Digital Banking Support Specialist – Member Care & Payments

Liberty Federal Credit Union; Evansville (IN); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Incentives

Paid holidays

Paid time off

Health insurance

401(k) with match

Life and disability insurance

Tuition reimbursement

Résumé du poste

Liberty FCU in Evansville, IN seeks a Digital Banking Call Center Representative to deliver exceptional member service through phone, chat and email. You will handle online and mobile banking tasks for consumer and business platforms, and support various electronic services.

The role requires about 40 hours weekly with rotating Saturdays. Strong interpersonal and organizational skills are essential, along with prior customer service experience; financial institution background preferred.

Qualifications

• Experience in customer service is required.
• Financial institution experience preferred.
• Must be able to work Saturdays on a rotating basis.

Responsabilités

• Participate in Digital Banking phone, chat and email contact rotation providing exceptional service to members.
• Perform online and mobile banking duties for consumer and business platforms.
• Support various electronic services: Popmoney, External Transfers, Remote Deposit Capture, Money Management, EStatements, Online Account Opening, Purchase Rewards, Apple Pay/Samsung Pay, Online Payment Service.
• Back up to Contact Call Center rotation and answer general account questions.
• Assist members with questions about ATM, debit, credit, and Reloadable Cards.
• Provide information about field of membership and types of LFCU accounts and benefits.
• Help prevent fraud by recognizing potential scams and fraudulent activity.
• Balance loan payments by check and debit card at end of night.

Connaissances

Excellent interpersonal skills

Strong organizational skills

Customer service experience

Financial institution experience (pref

Description du poste

Liberty FCU in Evansville, IN seeks a Digital Banking Call Center Representative to deliver exceptional member service through phone, chat and email. You will handle online and mobile banking tasks for consumer and business platforms, and support various electronic services.

The role requires about 40 hours weekly with rotating Saturdays. Strong interpersonal and organizational skills are essential, along with prior customer service experience; financial institution background preferred.