Call Center Banking Representative

FailSafe Communications; Evansville (IN); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus opportunities

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) retirement plan with matching

Group Term Life Insurance

Short Term and Long Term Disability

Tuition Reimbursement Program

Descripción de la vacante

Liberty FCU is seeking a full-time Call Center Banking Representative to join the LFCU Team in Evansville, IN. The role requires excellent member service, professionalism, and confidentiality, with duties including handling member inquiries, verifying identities, processing transactions, and assisting with online banking and digital services.

The position may require Saturdays on a rotating basis. Prior experience in a financial institution or call center is a plus, and the candidate should be

Formación

• Excellent member service skills and confidentiality.
• Multi-tasking and problem-solving abilities.
• Willing to work Saturdays on a rotating basis.
• Previous financial institution and/or call center experience is a plus.

Responsabilidades

• Provide exceptional phone service to members.
• Provide account information (balances, deposits, payments, etc.).
• Complete extensive verification of each member to avoid fraud.
• Process withdrawals, loan payments, transfers, and check orders.
• Assist with ITM services when needed.
• Meet cross-selling and departmental goals.
• Assist with questions on ATM, debit, and credit cards.
• Explain direct deposit procedures and ensure forms are mailed.
• Assist with online banking duties and Digital Banking services.

Conocimientos

Member service

Problem-solving

Multitasking

Confidentiality

Descripción del empleo

Call Center Banking Representative

Liberty FCU, a full-service credit union, is currently seeking a full-time Call Center Banking Representative to join the LFCU Team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Multi-tasking and problem-solving skills are also desired. Candidates must be available to work Saturdays on a rotating basis. Previous financial institution and/or call center experience is a plus.

This position will be stationed at 4601 Theater Drive, Evansville, IN.

Duties and responsibilities include but are not limited to the following:

• Provide exceptional phone service to members.
• Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information.
  • Ask "out-of-wallet" questions for verification purposes.
  • Complete extensive verification of each member to avoid fraud and identity theft.
• Process withdrawals, loan payments, transfers, and check orders.
• Place stop payments on checks, cashier's checks, ACH debits and payments, and process the applicable paperwork.
• Assist with ITM (Interactive Teller Machine) services when needed.
• Strive to meet cross-selling and departmental goals.
• Assist members with questions concerning ATM, debit and credit cards.
• Provide membership information.
• Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.
• Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings.
• Provide information on new and ongoing promotions.
• Assist with online banking duties.
• Assist members with various Digital Banking services.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.