Digital Banking Call Center Representative

Liberty Federal Credit Union; Evansville (IN); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Incentives

Paid holidays

Paid time off

Health insurance

401(k) with match

Life and disability insurance

Tuition reimbursement

Résumé du poste

Liberty FCU in Evansville, IN seeks a Digital Banking Call Center Representative to deliver exceptional member service through phone, chat and email. You will handle online and mobile banking tasks for consumer and business platforms, and support various electronic services.

The role requires about 40 hours weekly with rotating Saturdays. Strong interpersonal and organizational skills are essential, along with prior customer service experience; financial institution background preferred.

Qualifications

• Experience in customer service is required.
• Financial institution experience preferred.
• Must be able to work Saturdays on a rotating basis.

Responsabilités

• Participate in Digital Banking phone, chat and email contact rotation providing exceptional service to members.
• Perform online and mobile banking duties for consumer and business platforms.
• Support various electronic services: Popmoney, External Transfers, Remote Deposit Capture, Money Management, EStatements, Online Account Opening, Purchase Rewards, Apple Pay/Samsung Pay, Online Payment Service.
• Back up to Contact Call Center rotation and answer general account questions.
• Assist members with questions about ATM, debit, credit, and Reloadable Cards.
• Provide information about field of membership and types of LFCU accounts and benefits.
• Help prevent fraud by recognizing potential scams and fraudulent activity.
• Balance loan payments by check and debit card at end of night.

Connaissances

Excellent interpersonal skills

Strong organizational skills

Customer service experience

Financial institution experience (pref

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Digital Banking Call Center Representative

DIGITAL BANKING Full Time Clerical MAIN OFFICE, Evansville, IN, US

2 days ago Requisition ID: 4096

Liberty FCU, a full-service credit union, is currently seeking a Digital Banking Call Center Rrepresentative with excellent interpersonal and organizational skills to join the credit union team. Experience working in customer service is required and financial institution experience is preferred. The candidate will be scheduled for approximately a 40-hour work week to include Saturdays on a rotating basis.

Duties and responsibilities include but are not limited to:

• Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
• Perform online and mobile banking duties for both the consumer and business banking platform.
• Monitor, perform daily tasks, and assist members with various electronic services including but not limited to:
  • Popmoney and External Transfers
  • Remote Deposit Capture
  • Money Management
  • EStatements
  • Online Account Opening
  • Purchase Rewards
  • Apple Pay/Samsung Pay
  • Online Payment Service
• Serve as back up to the Contact Call Center rotation and answer general account questions.
• Assist members with questions or problems concerning ATM, debit, credit, and Reloadable Cards.
• Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each.
• Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud.
• Balance loan payments made by check, and debit card at the end of each night.

Benefits and Compensation:

• Incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.