Digital Banking Support Specialist II

Kids for the Future; Seymour (IN); On-site; USD 42,000 - 63,000; Full time

Job summary

JCBank is seeking a dedicated professional to monitor and support Retail Online Banking, Debit Cards, and ATMs. The role includes backing up the eServices Analyst I, assisting with Business Online setups, and providing phone support to customers and staff.

You will research issues, educate customers, and promote JCBank's products. Responsibilities include creating documentation and training materials for business customers and employees.

Qualifications

• 3-5 years of Deposit Operations or Treasury Management experience preferred.

Responsibilities

• Monitor, maintain, and support Retail Online Banking, Debit Cards and ATMs.
• Provide backup support for eServices Analyst I and business online setups.
• Offer phone support to customers and banking staff as needed.
• Research issues, educate customers, and promote bank products and services.
• Prepare and update documentation and training materials for customers and staff.

Skills

Detail-oriented

Interpersonal skills

Organizational skills

Independent work

Customer service

Knowledge of bank products

Deposit operations

Treasury management

Policy awareness

Troubleshooting

Analytical thinking

Multitasking

Communication (written)

Education

2 Year Degree

Tools

Microsoft Office

Job description

JCBank is seeking a dedicated professional to monitor and support Retail Online Banking, Debit Cards, and ATMs. The role includes backing up the eServices Analyst I, assisting with Business Online setups, and providing phone support to customers and staff.

You will research issues, educate customers, and promote JCBank's products. Responsibilities include creating documentation and training materials for business customers and employees.