Digital Banking Operations Specialist II

Unity Bank; Clinton (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A community-focused financial institution in Clinton, NJ, is seeking a dedicated professional to enhance digital banking services. The role involves troubleshooting online and mobile banking issues, monitoring electronic transactions, and ensuring top-notch customer service. Ideal candidates will have a Bachelor's degree, excellent analytical skills, and 4+ years of relevant experience in electronic banking. Join our commitment to delivering exceptional services to our community.

Qualifications

• 4 or more years of experience in electronic banking or a similar role.
• Proven experience in customer service and technical support within a banking environment.
• Familiarity with banking regulations and compliance requirements.

Responsibilities

• Enhance and optimize electronic banking services.
• Troubleshoot online and mobile banking issues.
• Monitor electronic transactions for accuracy.
• Develop and implement new electronic banking features.
• Conduct training sessions for bank staff.

Skills

Proficiency in using online and mobile banking platforms

Excellent communication and interpersonal skills

Detail-oriented with strong analytical skills

Strong problem-solving skills

Ability to work effectively with cross-functional teams

Education

Bachelor's degree in Finance, Business Administration, Information Technology or related field

Tools

Banking software

Digital payment systems

Job description

A community-focused financial institution in Clinton, NJ, is seeking a dedicated professional to enhance digital banking services. The role involves troubleshooting online and mobile banking issues, monitoring electronic transactions, and ensuring top-notch customer service. Ideal candidates will have a Bachelor's degree, excellent analytical skills, and 4+ years of relevant experience in electronic banking. Join our commitment to delivering exceptional services to our community.