eServices Analyst II

Kids for the Future; Seymour (IN); On-site; USD 42,000 - 63,000; Full time

Job summary

JCBank is seeking a dedicated professional to monitor and support Retail Online Banking, Debit Cards, and ATMs. The role includes backing up the eServices Analyst I, assisting with Business Online setups, and providing phone support to customers and staff.

You will research issues, educate customers, and promote JCBank's products. Responsibilities include creating documentation and training materials for business customers and employees.

Qualifications

• 3-5 years of Deposit Operations or Treasury Management experience preferred.

Responsibilities

• Monitor, maintain, and support Retail Online Banking, Debit Cards and ATMs.
• Provide backup support for eServices Analyst I and business online setups.
• Offer phone support to customers and banking staff as needed.
• Research issues, educate customers, and promote bank products and services.
• Prepare and update documentation and training materials for customers and staff.

Skills

Detail-oriented

Interpersonal skills

Organizational skills

Independent work

Customer service

Knowledge of bank products

Deposit operations

Treasury management

Policy awareness

Troubleshooting

Analytical thinking

Multitasking

Communication (written)

Education

2 Year Degree

Tools

Microsoft Office

Job description

• Location 229 Carter St.,Seymour, IN, 47274,United States
• Employee Type FT Non-Exempt
• Required Degree 2 Year Degree
• Manage Others No

Contact information

• Phone [phone]

Responsible for effectively monitoring, maintaining, and supporting all aspects of Retail Online Banking, Debit Cards and ATMs. Effectively provide support for eServices Analyst I in a backup capacity. Also provides support for basic Business Online setups as needed. Provide phone support to customers as well as to Banking Center Sales Staff and Treasury Management Staff as needed. Performs research to resolve issues, educates customers and promotes JCBank’s products and services. Composes and updates documentation and training material for business customers and JCBank employees.

Requirements

SKILLS, KNOWLEDGE AND/OR ABILITIES

• Detail-oriented individual
• Excellent interpersonal skills
• Excellent organizational skills
• Self-disciplined with the ability to work independently
• High level of professionalism and customer service experience
• Deep knowledge of Bank’s products, services, and processes
• Knowledge of Bank policies and procedures in regard to deposit operations, electronic banking, and business services
• Problem solving skills and ability to troubleshoot technical issues
• Analytical thinker
• Multitasks effectively, prioritizes work, and adapts to changing needs
• Strong computer skills to include Microsoft Office programs
• Excellent written and verbal communication skills
• While this individual will have no direct reports the individual must possess the ability to coach, guide, mentor, and educate both internal and external customers.
• Practices empowered decision-making skills through cognitive thinking and actively listening to the needs of customers both internal and external.

EDUCATION, TRAINING AND/OR EXPERIENCE

• 3-5 years of Deposit Operations or Treasury Management experience preferred.