Digital Banking Support Specialist

Ches; Virginia; Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

Chesapeake is seeking an Online Customer Service Associate to assist customers across phone, text, email, chat, and digital banking channels. You will guide users through online services, solve issues, and ensure a seamless banking experience with a friendly, hometown approach.

In this role, you’ll learn new digital tools, collaborate with teammates, and turn challenges into positive outcomes while protecting customer information and maintaining service quality across all touchpoints.

Formación

• Excellent written and verbal communication skills.
• At least 1 year in financial or related industry.
• Ability to multi-task across channels (phone, email, chat, text).
• Proficient with basic computer functions and online banking tools.

Responsabilidades

• Provide customer support across phone, email, chat, and text.
• Help customers navigate digital banking tools.
• Resolve customer inquiries with timely follow-up.
• Cross-sell related products where appropriate.
• Maintain accurate records and document interactions.

Conocimientos

Customer service

Communication

Multitasking

Tech-savvy

Problem-solving

Educación

High School diploma or equivalent

Herramientas

CRM software

Online banking platforms

Descripción del empleo

Chesapeake is seeking an Online Customer Service Associate to assist customers across phone, text, email, chat, and digital banking channels. You will guide users through online services, solve issues, and ensure a seamless banking experience with a friendly, hometown approach.

In this role, you’ll learn new digital tools, collaborate with teammates, and turn challenges into positive outcomes while protecting customer information and maintaining service quality across all touchpoints.