Banking CX Specialist - Digital Banking Support

OakStar Bank; Nixa (MO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Paid holidays

Job summary

is seeking a Customer Experience Specialist to be the first point of contact for customers via phone, email, or secure message. You will resolve inquiries, support digital banking tools, and ensure a positive, compliant customer experience across multiple channels.

Join a collaborative team in a role that emphasizes empathy, responsiveness, and accuracy, with opportunities for growth and ongoing training in banking systems.

Qualifications

• 1–3 years of customer service or call center experience, preferably in banking.
• Strong communication and interpersonal skills with attention to privacy and security.
• Ability to learn multiple banking systems and apply regulatory requirements.

Responsibilities

• Answer incoming calls, emails, and secure messages promptly and professionally.
• Verify customer identity before sharing account information per security procedures.
• Assist with account inquiries, balances, transactions, statements, deposits, and withdrawals.
• Handle password resets, card activations, stop payments, and address changes.
• Educate customers on online banking, mobile app, and bill pay features.
• Escalate complex issues to fraud, IT, or operations as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Bilingual (English/Spanish)

Education

Associate degree in business or related field

Bachelor’s degree in business or related field

Tools

CRM systems

Banking software

Job description

is seeking a Customer Experience Specialist to be the first point of contact for customers via phone, email, or secure message. You will resolve inquiries, support digital banking tools, and ensure a positive, compliant customer experience across multiple channels.

Join a collaborative team in a role that emphasizes empathy, responsiveness, and accuracy, with opportunities for growth and ongoing training in banking systems.