Customer Service Associate

Chesapeake Bank; Virginia; On-site; USD 35,000 - 52,000; Full time

Job summary

Chesapeake Bank is seeking a Customer Service Associate in Virginia to greet customers, handle transactions, and provide friendly, helpful service. You'll use product knowledge and banking basics to assist clients and promote services on the teller line, service desk, and in the community.

The role emphasizes strong communication, teamwork, and a willingness to learn. This full-time position offers opportunities for growth within a neighborhood bank backed by modern software and training

Qualifications

• High school diploma or equivalent.
• 1 year of Retail, Sales or customer service experience.
• 6 months of cash handling experience preferred.
• 1 year of financial institution experience preferred.
• Proficient verbal, written, and interpersonal communication skills.
• Ability to stand for extended periods of time and lift at least 30 pounds.

Responsibilities

• Being friendly and engaging in conversations, connecting with customers and visitors alike
• Asking questions to get to know the customer and building relationships
• Listening with patience and offering advice that’s concise and easy to understand
• Knowledge of bank products and services including other lines of business
• Connecting customers to digital options which may make banking easier
• Working as a part of a team to help customers succeed financially
• Engaging with customers via phone, text or email
• Interacting with integrity and professionalism with customers and team members
• Actively listening, eliciting information, comprehending customer issues and recommending solutions

Skills

Customer service

Sales experience

Cash handling

Microsoft Office

Verbal/written communication

Education

High school diploma

Tools

Microsoft Office

Job description

Chesapeake Bank

Join Our Team as a Customer Service Associate!

Salary Range: $35,300 - $52,000

Are you a people person with a passion for helping others? Do you thrive in environments where your communication skills can shine? If so, we have the perfect opportunity for you!

About The Role

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers rely on for their banking needs. You'll provide exceptional service, assist with transactions, and ensure every customer leaves with a smile. In a typical banking day, you will enjoy a high level of customer contact, drawing upon your own product knowledge, cash handling experience, and service training. You will make a difference by assessing a client’s financial needs and delivering first-rate service to help them reach their goals. Every day will be different. You will spend some time on the teller line, at a sales and service desk, and promoting Chesapeake Bank in the surrounding neighborhood. Chesapeake Bank is committed to empowering and developing our employees, so you will be backed by state-of-the-art industry software, help-desk support, and training resources. You'll have prestige, security and room to grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.

Why Join Us?

Are you ready to build a successful career with a financial institution that excels in the industry and values fun? Our team is known for high levels of employee engagement, consistently ranking in the top 200 banks in yearly external engagement surveys. We offer competitive benefit plans and high levels of job satisfaction. Chesapeake understands that we are only as strong as the communities we serve, therefore we believe in giving back to our local communities through service hours and financial contributions.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment.
• The chance to make a significant impact within a dynamic organization.

Summary

Customer Service Associates at Chesapeake Bank play a vital role in our customers’ banking experience. You will have meaningful conversations with our customers that lead to building relationships and providing them with products, services and digital options which best meet their financial needs.

Responsibilities

• Being friendly and engaging in conversations, connecting with customers and visitors alike
• Asking questions to get to know the customer and building relationships
• Listening with patience and offering advice that’s concise and easy to understand
• Knowledge of bank products and services including other lines of business
• Connecting customers to digital options which may make banking easier
• Working as a part of a team to help customers succeed financially
• Engaging with customers via phone, text or email
• Interacting with integrity and professionalism with customers and team members
• Actively listening, eliciting information, comprehending customer issues and recommending solutions

  Requirements

  • High school diploma or equivalent.
  • 1 year of Retail, Sales or customer service experience.
  • 6 months of cash handling experience preferred.
  • 1 year of financial institution experience preferred.
  • Basic Microsoft Office skills
  • Ability to stand for extended periods of time
  • Ability to lift at least 30 pounds
  • Ability to work weekends as needed or scheduled
  • Travel may be required for training purposes and/or assisting other locations
  • Demonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs.
  • Proficient verbal, written, and interpersonal communication skills.
  • Effective sales and cross-selling skills.
  • Good analytical and organizational skills.
  • Flexibility to learn and grow as new systems or processes emerge.
  • Willingness to follow instructions and work under established guidelines.

  EOE- AA-Vets-Disabled