Client Experience Specialist — Banking Solutions & Loyalty

PNC Financial Services Group, Inc.; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

PNC Financial Services Group, Inc. invites applications for a Client Experience Associate in Chesapeake, VA. You will deliver a unique customer experience, educate customers on alternatives, and identify banking opportunities during interactions at the branch.

You will engage customers, leverage technology to explain options for managing financial transactions, and support lobby activities to build loyalty and grow share of wallet while upholding bank policies and service standards.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives and identifies banking opportunities.
• Performs lobby engagement to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined sales process.
• Ensures teller and branch operations are completed efficiently and accurately.

Job description

PNC Financial Services Group, Inc. invites applications for a Client Experience Associate in Chesapeake, VA. You will deliver a unique customer experience, educate customers on alternatives, and identify banking opportunities during interactions at the branch.

You will engage customers, leverage technology to explain options for managing financial transactions, and support lobby activities to build loyalty and grow share of wallet while upholding bank policies and service standards.