Banking Customer Care Specialist

Chesapeake Bank; Virginia; On-site; USD 35,000 - 52,000; Full time

Job summary

Chesapeake Bank is seeking a Customer Service Associate in Virginia to greet customers, handle transactions, and provide friendly, helpful service. You'll use product knowledge and banking basics to assist clients and promote services on the teller line, service desk, and in the community.

The role emphasizes strong communication, teamwork, and a willingness to learn. This full-time position offers opportunities for growth within a neighborhood bank backed by modern software and training

Qualifications

• High school diploma or equivalent.
• 1 year of Retail, Sales or customer service experience.
• 6 months of cash handling experience preferred.
• 1 year of financial institution experience preferred.
• Proficient verbal, written, and interpersonal communication skills.
• Ability to stand for extended periods of time and lift at least 30 pounds.

Responsibilities

• Being friendly and engaging in conversations, connecting with customers and visitors alike
• Asking questions to get to know the customer and building relationships
• Listening with patience and offering advice that’s concise and easy to understand
• Knowledge of bank products and services including other lines of business
• Connecting customers to digital options which may make banking easier
• Working as a part of a team to help customers succeed financially
• Engaging with customers via phone, text or email
• Interacting with integrity and professionalism with customers and team members
• Actively listening, eliciting information, comprehending customer issues and recommending solutions

Skills

Customer service

Sales experience

Cash handling

Microsoft Office

Verbal/written communication

Education

High school diploma

Tools

Microsoft Office

Job description

Chesapeake Bank is seeking a Customer Service Associate in Virginia to greet customers, handle transactions, and provide friendly, helpful service. You'll use product knowledge and banking basics to assist clients and promote services on the teller line, service desk, and in the community.

The role emphasizes strong communication, teamwork, and a willingness to learn. This full-time position offers opportunities for growth within a neighborhood bank backed by modern software and training