Digital Banking Support Specialist

TTCU Federal Credit Union

Tulsa (OK)

On-site

USD 38,000 - 52,000

Full time

8 days ago

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Job summary

TTCU Federal Credit Union in Tulsa, OK seeks a Member Relations Digital Specialist to deliver high-quality service through phone, online banking message center, chat, and social messaging platforms. You will resolve complex issues, guide members on digital banking tools, and promote online onboarding with accuracy and adherence to TTCU policies.

Responsibilities include processing servicing tasks, documenting interactions, and collaborating with internal teams to resolve issues while meeting QA

Qualifications

High school diploma or GED required; strong written and verbal communication skills.
Proficiency with Microsoft Office 365 and digital banking platforms is essential.
Demonstrated dependability, attention to detail, and ability to multitask across systems.

Responsibilities

Serve as a primary resource for members via phone and digital channels (online banking, chat, social).
Provide timely, accurate responses and uphold service levels across all digital channels.
Document interactions and outcomes in designated systems with accuracy.
Assist with online account opening, servicing tasks, and cross-selling digital tools.
Troubleshoot basic digital banking issues and escalate complex cases as needed.
Complete compliance training and adhere to BSA/AML guidelines.

Skills

Communication

Written communication

Dependability

Attention to detail

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office 365

Digital banking platforms

Job description

Responsibilities include processing servicing tasks, documenting interactions, and collaborating with internal teams to resolve issues while meeting QA

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