Member Experience & Digital Services Specialist

TTCU

Tulsa, Northern (OK, KY)

Hybrid

USD 42,000 - 64,000

Full time

3 days ago

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Job summary

TTCU in Tulsa, OK seeks a Member Relations Digital Specialist to deliver high‑quality service via phone and digital channels, guide members through online banking, and resolve complex issues. You will act as a resource for online account opening, troubleshooting, and needs-based product recommendations, documenting interactions in TTCU systems and meeting service standards.

This role emphasizes adherence to regulatory requirements and TTCU values, with opportunities to educate members on digital

Qualifications

High School Diploma, GED, or equivalent certification.
Clear verbal and written communication; adjusts style to the audience.
Focus on meeting customer needs with high productivity and quality.
Punctual, reliable, and compliant with policies and procedures.
Build rapport and effectively interact with others; manage conflicts.
Write clearly and concisely to meet audience needs and stimulate interest.

Responsibilities

Serve as a primary resource for members via phone and digital channels (online banking message center, chat, social).
Provide timely, accurate responses while maintaining service level expectations across digital channels.
Identify member needs and respond to achieve satisfaction and first-contact resolution.
Document all interactions accurately in designated systems.
Perform account maintenance and servicing tasks with independence and quality.
Troubleshoot advanced digital banking issues and escalate when needed.
Assist with online account applications and onboarding communications.