Digital Banking Support Specialist

Commonwealth Credit Union; Frankfort (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

The Commonwealth Credit Union is seeking a Digital Services Representative to support digital banking products such as Bill Pay, eStatement, and Zelle. You will handle member inquiries by phone, secure message, and email, and assist with back-office portal administration and access controls.

The role emphasizes quality, teamwork, and ongoing learning to deliver reliable digital experiences. Successful candidates will have strong problem solving, communication, and attention to detail, and be

Qualifications

• High School diploma or GED or better.
• Associate's degree in business or technical field or equivalent work experience.
• Experience with PC and applications.
• Document scanning experience.
• Knowledge of credit union policies.
• Minimum 1 year employment with a financial institution.

Responsibilities

• Providing direct support to our members by phone, secure message, and email. This support will include working at least one Saturday per month.
• Completing administrative changes necessary for digital banking. This includes maintaining all of the back-office users, rights, and password resets for all digital banking products and any other services we deploy.
• Conducting research and performing troubleshooting to resolve advanced issues, using internal ticketing system to document and track these issues.
• Enhancing expertise and skills related to the role or the industry by actively pursuing development opportunities, such as attending conferences, acquiring certifications, completing learning courses internally or other relevant platforms, and engaging in both internal and external leadership programs.

Skills

Customer support

Communication

Analytical thinking

Detail oriented

Problem solving

Education

High School Diploma or GED

Associate's degree in business or technical field

Tools

PC & software applications

Back-office systems

Job description

The Commonwealth Credit Union is seeking a Digital Services Representative to support digital banking products such as Bill Pay, eStatement, and Zelle. You will handle member inquiries by phone, secure message, and email, and assist with back-office portal administration and access controls.

The role emphasizes quality, teamwork, and ongoing learning to deliver reliable digital experiences. Successful candidates will have strong problem solving, communication, and attention to detail, and be