Digital Services Representative

Commonwealth Credit Union; Frankfort (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

The Commonwealth Credit Union is seeking a Digital Services Representative to support digital banking products such as Bill Pay, eStatement, and Zelle. You will handle member inquiries by phone, secure message, and email, and assist with back-office portal administration and access controls.

The role emphasizes quality, teamwork, and ongoing learning to deliver reliable digital experiences. Successful candidates will have strong problem solving, communication, and attention to detail, and be

Qualifications

• High School diploma or GED or better.
• Associate's degree in business or technical field or equivalent work experience.
• Experience with PC and applications.
• Document scanning experience.
• Knowledge of credit union policies.
• Minimum 1 year employment with a financial institution.

Responsibilities

• Providing direct support to our members by phone, secure message, and email. This support will include working at least one Saturday per month.
• Completing administrative changes necessary for digital banking. This includes maintaining all of the back-office users, rights, and password resets for all digital banking products and any other services we deploy.
• Conducting research and performing troubleshooting to resolve advanced issues, using internal ticketing system to document and track these issues.
• Enhancing expertise and skills related to the role or the industry by actively pursuing development opportunities, such as attending conferences, acquiring certifications, completing learning courses internally or other relevant platforms, and engaging in both internal and external leadership programs.

Skills

Customer support

Communication

Analytical thinking

Detail oriented

Problem solving

Education

High School Diploma or GED

Associate's degree in business or technical field

Tools

PC & software applications

Back-office systems

Job description

Requisition Number: DIGIT001938

Locations

Showing 1 location

Frankfort, KY 40601, USA

Description

Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That’s why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.

The Digital Services Representative is responsible for digital products and services, including internal and external technical support, product enhancements, upgrades and research. Our digital banking products include Bill Pay, eStatement, Zelle, and any other products we may deploy. They provide digital banking support to members and all areas of the credit union.

This position will be responsible for the administration of all the back-office portals. The Digital Services Representative helps management coordinate all aspects of digital banking, and encourages ownership and quality in the delivery of digital banking products and services. They assist with the overall delivery of the best possible products and experience for our members.

The duties and responsibilities of a Digital Services Representative include but are not limited to:

• Providing direct support to our members by phone, secure message, and email. This support will include working at least one Saturday per month.
• Completing administrative changes necessary for digital banking. This includes maintaining all of the back-office users, rights, and password resets for all digital banking products and any other services we deploy.
• Conducting research and performing troubleshooting to resolve advanced issues, using internal ticketing system to document and track these issues.
• Enhancing expertise and skills related to the role or the industry by actively pursuing development opportunities, such as attending conferences, acquiring certifications, completing learning courses internally or other relevant platforms, and engaging in both internal and external leadership programs.

Preferred

Intermediate

Problem Solving

Intermediate

Communication

Intermediate

Analytical

Intermediate

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Required

High School or GED or better.

Preferred

Associate's degree in business or technical field preferred, or equivalent work experience

Experience with PC and applications preferred

Document scanning experience preferred

Knowledge of credit union policies

Minimum 1 year employment with a financial institution preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.