Digital Banking Specialist - Payments & Online Support

First Keystone Community Bank; Berwick (Columbia County); On-site; USD 42,000 - 62,000; Full time

Job summary

First Keystone Community Bank is seeking a Digital Banking professional to join our team in Berwick, PA. This full-time role focuses on payroll/ACH processing and customer support for online banking and bill pay.

You will review documents via imaging tools such as Merchant Capture and provide telephone assistance to customers. Strong communication and PC skills are essential for success in this role.

Qualifications

• Receiving, verifying, and processing payroll and ACH files.
• Provide telephone assistance to customers for online banking and bill pay services.
• Review documents received through imaging programs such as Merchant Capture.
• Excellent communication and interpersonal skills; strong PC skills.

Responsibilities

• Receiving, verifying, and processing payroll and ACH files.
• Provide telephone assistance to customers for online banking and bill pay services.
• Review documents received through imaging programs such as Merchant Capture.

Skills

Payroll processing

Online banking support

Phone support

Customer service

Interpersonal skills

PC skills

Tools

Merchant Capture

Job description

First Keystone Community Bank is seeking a Digital Banking professional to join our team in Berwick, PA. This full-time role focuses on payroll/ACH processing and customer support for online banking and bill pay.

You will review documents via imaging tools such as Merchant Capture and provide telephone assistance to customers. Strong communication and PC skills are essential for success in this role.