Digital Banking Specialist I: Empower Members with Digital Tools

Maine Credit Union League; Portland (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Atlantic FCU in South Portland seeks a Digital Banking Specialist I to assist members with online and mobile banking, troubleshoot issues, and guide them through digital tools. You will maintain records and process account updates, ensuring secure and accessible digital services.

The role requires 1–3 years of related banking experience, a high school diploma or GED, and strong written and verbal communication skills.

Qualifications

• 1–3 years of related experience in banking or financial services.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Ability to learn and navigate multiple systems.

Responsibilities

• Assist members with online and mobile banking questions through phone, email, chat, video, text, and other communication channels.
• Troubleshoot access, connectivity, and digital service issues.
• Guide members on the features and benefits of digital banking tools.
• Maintain digital banking records and process account-related updates.

Skills

Customer support

Digital banking

Troubleshooting

Communication

Time management

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Atlantic FCU in South Portland seeks a Digital Banking Specialist I to assist members with online and mobile banking, troubleshoot issues, and guide them through digital tools. You will maintain records and process account updates, ensuring secure and accessible digital services.

The role requires 1–3 years of related banking experience, a high school diploma or GED, and strong written and verbal communication skills.