Virtual Member Service Representative I (Hybrid)

Maine Tech Hub; Portland (ME); On-site; USD 42,000 - 58,000; Full time

Job summary

Atlantic Federal Credit Union, located in South Portland, Maine, seeks a Virtual Member Service Representative to deliver a personalized experience through our Digital and Video channels. The role focuses on exceptional member service with strong communication and problem-solving skills.

The position begins onsite in South Portland for training and transitions to a hybrid work model after successful completion. Proficiency with Microsoft Office and a customer-focused mindset are essential.

Qualifications

• 1-3 years of similar or related experience.
• Proficiency in Microsoft Office products (Excel, Word, PowerPoint).
• Strong attention to detail and problem-solving skills.
• Ability and willingness to learn new systems and programs.

Responsibilities

• Assist in completing transactions, including opening new personal and business accounts, referring consumer, real estate and commercial loans.
• Identify loan needs and opportunities for new and existing members. Act as a key team player in member service by uncovering new opportunities during all member interactions.
• Assist in account maintenance, which can include stop payments, check orders, address changes, etc.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

at Atlantic Federal Credit Union in South Portland, Maine, United States

Job Description

Are you ready to build a bright future in Maine’s banking industry? Take your career to the next level with an organization that prioritizes your professional growth and development.

Atlantic Federal Credit Union, Maine’s leading credit union, seeks a Virtual Member Service Representative highly motivated to deliver a unique personalized experience through our Digital and Video channels. Successful candidates with excellent communication and problem-solving skills will join a virtual team focused on strengthening our industry-leading member service.

At Atlantic, our employees have built a high achievement/high support culture, and we are looking for more people to help shape and influence our future.

Job Responsibilities:

• Assist in completing transactions, including opening new personal and business accounts, referring consumer, real estate and commercial loans.
• Identify loan needs and opportunities for new and existing members. Act as a key team player in member service by uncovering new opportunities during all member interactions.
• Assist in account maintenance, which can include stop payments, check orders, address changes, etc.

If you have a desire to deliver exceptional customer service, then Atlantic Federal Credit Union has an opportunity for you. We help our members do better every day and we are ready to add to our team.

This position will be required to work onsite in our South Portland, Maine location during training period and hybrid after successful completion

Atlantic is proud to be an Equal Opportunity Employer

Requirements

• One to three years of similar or related experience.
• Proficiency in Microsoft suite of products, including: Excel, Word, and PowerPoint preferable.
• Previous experience in financial institutions a plus.
• Ability and willingness to learn new systems and programs.
• Strong attention to detail.
• Note: Required Saturday rotation coverage.