Hybrid Virtual Member Service Associate – Loans & Banking

Maine Tech Hub; Portland (ME); On-site; USD 42,000 - 58,000; Full time

Job summary

Atlantic Federal Credit Union, located in South Portland, Maine, seeks a Virtual Member Service Representative to deliver a personalized experience through our Digital and Video channels. The role focuses on exceptional member service with strong communication and problem-solving skills.

The position begins onsite in South Portland for training and transitions to a hybrid work model after successful completion. Proficiency with Microsoft Office and a customer-focused mindset are essential.

Qualifications

• 1-3 years of similar or related experience.
• Proficiency in Microsoft Office products (Excel, Word, PowerPoint).
• Strong attention to detail and problem-solving skills.
• Ability and willingness to learn new systems and programs.

Responsibilities

• Assist in completing transactions, including opening new personal and business accounts, referring consumer, real estate and commercial loans.
• Identify loan needs and opportunities for new and existing members. Act as a key team player in member service by uncovering new opportunities during all member interactions.
• Assist in account maintenance, which can include stop payments, check orders, address changes, etc.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Atlantic Federal Credit Union, located in South Portland, Maine, seeks a Virtual Member Service Representative to deliver a personalized experience through our Digital and Video channels. The role focuses on exceptional member service with strong communication and problem-solving skills.

The position begins onsite in South Portland for training and transitions to a hybrid work model after successful completion. Proficiency with Microsoft Office and a customer-focused mindset are essential.