Digital Banking Support Specialist (Call Center)

Liberty Federal Credit Union; Evansville (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Incentives

Paid holidays

Paid time off

Medical, dental and vision insurance

401(k) with company match

Life Insurance & Disability Insurance

Tuition reimbursement

Job summary

Liberty FCU is seeking a Digital Banking Call Center Representative with strong interpersonal and organizational skills to join our team. The role includes rotating Saturdays and approximately a 40-hour work week, providing excellent member service across digital banking channels.

Experience in customer service is required; financial institution experience is preferred. The position offers a range of benefits including insurance, retirement and tuition reimbursement, with opportunities for

Qualifications

• Experience in customer service is required.
• Financial institution experience is preferred.

Responsibilities

• Participate in the Digital Banking phone, chat and email contact rotation providing exceptional service to members.
• Perform online and mobile banking duties for consumer and business banking platforms.
• Assist members with electronic services including Popmoney, External Transfers, Remote Deposit Capture, Money Management, EStatements, Online Account Opening, Purchase Rewards, Apple Pay/Samsung Pay, Online Payment Service.
• Serve as back up to the Contact Call Center and answer general account questions.
• Assist members with questions or problems concerning ATM, debit, credit and Reloadable Cards.
• Provide information on field of membership requirements and the types/benefits of LFCU accounts.
• Gain understanding of scams and fraudulent activity to help prevent fraud.
• Balance loan payments made by check and debit card at end of night.

Skills

Customer service

Interpersonal skills

Organizational skills

Job description

Liberty FCU is seeking a Digital Banking Call Center Representative with strong interpersonal and organizational skills to join our team. The role includes rotating Saturdays and approximately a 40-hour work week, providing excellent member service across digital banking channels.

Experience in customer service is required; financial institution experience is preferred. The position offers a range of benefits including insurance, retirement and tuition reimbursement, with opportunities for