Digital Banking Specialist — Customer Success & Fraud Awareness

Herring Bank; Amarillo (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Herring Bank is seeking a Digital Banking Specialist I to serve as a primary contact for customers using digital channels, supporting online and mobile banking, remote deposits, debit card services, and ITM/VTM transactions. You will maintain accurate account information and stay alert to potential fraud while delivering exceptional customer service.

The role includes handling inbound calls, verifying identities, resolving login issues, and guiding customers through digital tools, with a

Qualifications

• High school diploma or equivalent required.
• 1+ year of banking, financial services, or digital customer support experience preferred.
• Ability to provide excellent customer service across digital channels.
• Strong computer skills and ability to navigate multiple systems.
• Strong communication, organization, time-management, and problem-solving skills.

Responsibilities

• Manage inbound customer calls and provide timely, professional assistance.
• Verify customer identity before discussing or changing account information.
• Assist customers with online and mobile banking, including login issues and mobile deposits.
• Document customer interactions and elevate issues when appropriate.
• Review and process mobile deposits and monitor for potential fraud.
• Process debit card requests and assist with card activation and security settings.
• Support ITM/VTM transactions and verify customer identities.

Skills

Customer service

Digital banking

Computer skills

Communication

Organization

Problem-solving

Independence

Education

High school diploma or equivalent

Job description

Herring Bank is seeking a Digital Banking Specialist I to serve as a primary contact for customers using digital channels, supporting online and mobile banking, remote deposits, debit card services, and ITM/VTM transactions. You will maintain accurate account information and stay alert to potential fraud while delivering exceptional customer service.

The role includes handling inbound calls, verifying identities, resolving login issues, and guiding customers through digital tools, with a