Digital Banking & Payments Specialist

Hingham Savings; Hingham (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Hingham Institution for Savings, one of America’s oldest banks, seeks a Cash Management Specialist to deliver and support our consumer and business digital banking products, including the digital first deposit business, cash management tools, and payment interfaces such as ACH.

You will coordinate with the Specialized Deposit Group, support client-facing teams, and help with account opening, funding, and training on digital tools.

Qualifications

• Strong analytical skill with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy.
• Strong written and verbal communication skill, including ability to organize and present ideas and information in a simple, concise and unambiguous manner.
• Resilient and able to work autonomously in the face of ambiguity.

Responsibilities

• Coordinate with the Specialized Deposit Group to support client banking services and digital tools.
• Assist in account opening, maintenance and funding through digital channels and payment solutions (ACH, wires, RDC, bill pay).
• Support client-facing teams with consumer digital and payment solutions and training.
• Resolve complex client issues related to digital banking and payment tools, escalating when needed.
• Identify opportunities to streamline workflows and improve service quality within risk limits.

Skills

Analytical thinking

Communication skills

Autonomy

Education

Bachelor's degree preferred

Job description

Hingham Institution for Savings, one of America’s oldest banks, seeks a Cash Management Specialist to deliver and support our consumer and business digital banking products, including the digital first deposit business, cash management tools, and payment interfaces such as ACH.

You will coordinate with the Specialized Deposit Group, support client-facing teams, and help with account opening, funding, and training on digital tools.