Deposit Operations Specialist

Maspeth Federal Savings; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Maspeth Federal Savings is seeking a motivated individual for electronic banking operations in New York. Under the direction of the Deposit Operations Director, the role involves handling customer communications, bill pay issues, and compliance assessments. A strong background in banking and excellent communication skills are essential.

The ideal candidate will have 3-5 years of experience in banking, preferably with a focus on fraud prevention. Compliance knowledge and problem-solving abilities are key to success in this role.

Qualifications

• Experience adapting to change in a fast-paced environment.
• Strong attention to detail and confidentiality.
• 3-5 years of banking experience, especially in fraud.

Responsibilities

• Process customer communications and action items related to e-banking.
• Monitor and assist with bill pay issues.
• Research and correct ACH processing exceptions.
• Assess customers against regulatory compliance guidelines.
• Manage unclaimed property reporting to the state.

Skills

Highly motivated

Ability to handle multiple tasks

Team player

General knowledge of Excel

Pleasant communication skills

Tools

Microsoft Office suite

Job description

Under the direction of Deposit Operations Director, performs all required functions for day-to-day electronic banking operations. Originating, processing and servicing electronic banking applications which include online banking, e-Statements, ACH (Automated Clearing House) and remote capture maintenance and servicing, and bill pay support in accordance with regulatory compliance guidelines. This person also troubleshoots software if conflicts arise and works closely with the Deposit Operations team to make sure all core applications are well maintained.

Reports to

Primary Responsibilities

• Process and respond to action items and customer communication generated online, as well as customer email related to e-banking.
• Monitor bill pay issues in management console; assist with bill payment disputes.
• Process request for adds, changes and research related to services offered and/or managed by the e-banking services.
• Maintenance with approvals and closed consumer remote deposit capture agreements.
• ACH processing with various exception indications-as an example: wrong account number, incorrect application code, incomplete account number, etc.
• Research, correct and mark each item to post or return, as applicable.
• Review various reports for Department.
• Use the organizations regulatory compliance identity verification software to assess Bank, Originator and Individual Customer against Government lists, in accordance with OFAC, for possible suspects. Any uncertainties are sent to the Compliance Department for final approval. Internationals are marked according to instructions from Compliance.
• Perform the required duties to report unclaimed property to the Office of Unclaimed Funds.
• Other duties as needed.

Required Skills and Experience

• Highly motivated and can handle multiple tasks.
• Adapts to change.
• Be an active TEAM player.
• General knowledge of Excel, Windows platform and Microsoft Office suite of applications.
• Pleasant Telephone and Communication skills.

Preferred Qualifications

• Knowledge of BSA, AML, Patriot Act, Know Your Customer, Customer Due Diligence, Customer Identification Program, and OFAC requirements
• Strong attention to detail
• Requires the discretion to handle highly confidential and sensitive material
• 3-5 years of experience in banking with an emphasis on fraud