Electronic Banking Service Representative

Wayne Bank; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

Wayne Bank is seeking an Electronic Banking Service Representative to assist with customer requests through various channels like telephone, online, and mobile banking. This role involves providing seamless service according to bank standards and handling various tasks related to account maintenance.

The ideal candidate will have excellent communication, organizational, and interpersonal skills, and a High School Diploma or equivalent is required. Prior experience in electronic banking is preferred but not necessary.

Qualifications

• Excellent communication, organizational, and interpersonal skills.
• Moderate typing skills and computer skills with knowledge of WORD and EXCEL required.
• Comprehensive knowledge of all bank forms and documents.

Responsibilities

• Assist with customer requests via telephone.
• Direct calls to appropriate service partners in a timely manner.
• Provide service for customer requests in accordance with bank standards.
• Perform tasks related to account maintenance and new account processing.
• Process electronic fund transfers for ACH and Wire processing.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Typing skills

Knowledge of WORD

Knowledge of EXCEL

Education

High School Diploma or equivalent

Job description

Electronic Banking Service Representative

Salary Range: Service Representative I and II

Location: Honesdale Corporate Office

Responsibilities

Responsible for assisting with customer requests via telephone and responds or directs calls to the appropriate service partners in a timely manner. Provides seamless service for any customer requests in accordance with established bank standards. Online banking, mobile banking, and telephone banking customer service and maintenance. For new and existing accounts, performs various assigned tasks related to the bank’s central file, account maintenance and new account processing. Responsible for processing electronic fund transfers for ACH and Wire processing.

Skills

Excellent communication, organizational and interpersonal skills. Moderate typing skills and moderate to advanced computer skills with knowledge of WORD and EXCEL required. Comprehensive knowledge of all bank forms and documents.

Experience

Prior electronic banking preferred, but not required.

Education

High School Diploma or equivalent.