Digital Banking Relationship Consultant

U.S. Bank; Somerset (OH); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation and holidays

401(k) retirement plan

Job summary

U.S. Bank in the United States is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, offering financial counsel and guiding digital solutions.

The role emphasizes trust through understanding banking needs, processing information, and promoting deposit and loan products. You'll work with branch teams, open new accounts, and educate clients on digital self-service tools while maintaining high accuracy and service quality.

Qualifications

• 3–4 years of retail banking experience or equivalent training.
• Ability to build and foster relationships with clients through proactive outreach and follow up.
• Strong communication with clients and knowledge of digital products and self-service technologies.
• Experience with banking policies, procedures and support systems.
• Customer service and interpersonal skills.

Responsibilities

• Engage clients across multiple channels to provide financial counsel.
• Identify solutions based on customers' needs leveraging a digital-first mindset.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options.

Skills

Relationship building

Client communication

Digital banking

Customer service

Banking policies

Financial services

Education

High school diploma or equivalent

Job description

U.S. Bank in the United States is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, offering financial counsel and guiding digital solutions.

The role emphasizes trust through understanding banking needs, processing information, and promoting deposit and loan products. You'll work with branch teams, open new accounts, and educate clients on digital self-service tools while maintaining high accuracy and service quality.