Digital Banking Client Relationship Consultant

U.S. Bank; Rock Rapids (IA); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

11 paid holidays

Parental leave

Adoption assistance

Job summary

U.S. Bank is hiring a Client Relationship Consultant in the United States. The role focuses on building trust with clients through in-person, by-appointment, and virtual interactions to advise on deposits, loans, and digital solutions.

The position emphasizes identifying client needs, educating clients on digital products, and collaborating with branch teams to deliver accurate service. A NMLS-related background check may apply and the role involves standard banking compliance. U.S.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or equivalent training.
• Experience with consumer and business banking products is preferred.
• Strong interpersonal and communication skills for client-facing interactions.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies banking solutions based on clients' needs and preferences.
• Maintains knowledge of consumer and business banking products and services.
• Provides a consistent, positive client experience including greeting clients and processing basic transactions.
• Collaborates with branch teams to serve clients effectively.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on digital banking self-service options and digital products.
• Uses available resources to optimize client experience with accuracy and efficiency.

Skills

Relationship building

Customer service

Communication

Digital banking knowledge

Needs assessment

Education

High school diploma

Job description

U.S. Bank is hiring a Client Relationship Consultant in the United States. The role focuses on building trust with clients through in-person, by-appointment, and virtual interactions to advise on deposits, loans, and digital solutions.

The position emphasizes identifying client needs, educating clients on digital products, and collaborating with branch teams to deliver accurate service. A NMLS-related background check may apply and the role involves standard banking compliance. U.S.