Digital Banking Relationship Consultant

Us Bank; La Pine (OR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic and optional)

Disability insurance (short/long-term)

Parental leave

401(k) retirement plan

Paid vacation (2–5 weeks)

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to build relationships with customers across multiple channels, including in-person and virtual interactions.

The role focuses on understanding financial needs, promoting digital solutions, and delivering a high-quality client experience. Responsibilities include opening accounts, processing service requests, and educating clients on digital self-service options while maintaining knowledge of banking products and policies.

Qualifications

• Formal education: High school diploma or equivalent.
• Experience: typically 3–4 years in retail banking or equivalent training.

Responsibilities

• Builds and fosters client relationships through proactive outreach and follow up.
• Engages clients across in-person, appointment, and digital channels to assess needs and provide solutions.
• Opens new consumer and business accounts and processes service requests and credit applications.
• Educates clients on digital products and self-service tools to meet financial needs.
• Collaborates with branch team to deliver exceptional client experiences.

Skills

Relationship building

Communication

Digital banking

Customer service

Needs assessment

Policies & procedures

Team collaboration

Financial services experience

Education

High school diploma

Job description

U.S. Bank is seeking a Client Relationship Consultant to build relationships with customers across multiple channels, including in-person and virtual interactions.

The role focuses on understanding financial needs, promoting digital solutions, and delivering a high-quality client experience. Responsibilities include opening accounts, processing service requests, and educating clients on digital self-service options while maintaining knowledge of banking products and policies.