Digital Banking Product & Experience Lead

Conditions. Workplace Diversity, LLC.; Cambridge (MA); Hybrid; USD 95,000 - 145,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

Retirement plans with university/firm

Well-being resources

Family support

Tuition assistance

Commuter benefits

Job summary

Harvard FCU seeks a Digital Banking Manager to lead product strategy, member experience, and delivery for the credit union’s digital platform. The role blends strategic thinking with hands-on execution, utilizing data and insights to shape features that meet member needs and drive digital adoption.

The manager will guide backlog prioritization, coordinate launches, track KPIs, and oversee a team of Digital Banking Specialists while ensuring compliance and strong vendor relationships.

Qualifications

• Bachelor's degree in business, information systems, UX/product design, or related field.
• 3–7 years in product management, digital experience, or related roles.

Responsibilities

• Develop and maintain a product roadmap aligned with objectives and member expectations.
• Lead digital journeys and optimize member experiences across devices.

Skills

Product management

Education

Bachelor's degree in business, information systems, UX/Product Design, or related field

Job description

Harvard FCU seeks a Digital Banking Manager to lead product strategy, member experience, and delivery for the credit union’s digital platform. The role blends strategic thinking with hands-on execution, utilizing data and insights to shape features that meet member needs and drive digital adoption.

The manager will guide backlog prioritization, coordinate launches, track KPIs, and oversee a team of Digital Banking Specialists while ensuring compliance and strong vendor relationships.