Digital Banking Experience Manager

Harvard University; Massachusetts; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plans

Wellbeing resources

Tuition assistance

Commuter benefits

Job summary

Harvard University seeks a Digital Banking Manager to shape, deliver, and optimize digital experiences across channels under the VP of Digital Banking. You will blend strategic thinking with hands-on execution, utilizing business analysis and customer insights to create products meeting member needs and operational goals.

Lead backlog prioritization, coordinate launches, and manage KPI tracking for adoption and satisfaction.

Qualifications

• 3–7 years in product management, digital experience, or related roles.
• Strong analytical mindset and ability to balance strategy with execution.

Responsibilities

• Develop and maintain a product roadmap aligned with objectives and member expectations.
• Lead digital member journeys to be seamless and accessible across devices.
• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Track KPIs and analyze data to drive continuous improvement.
• Manage relationships with digital banking platforms and fintech partners.

Skills

Product management

Digital experience

Agile

Analytical mindset

Stakeholder management

Education

Bachelor's degree in business/IS/UX

Job description

Harvard University seeks a Digital Banking Manager to shape, deliver, and optimize digital experiences across channels under the VP of Digital Banking. You will blend strategic thinking with hands-on execution, utilizing business analysis and customer insights to create products meeting member needs and operational goals.

Lead backlog prioritization, coordinate launches, and manage KPI tracking for adoption and satisfaction.