Digital Banking Manager
Conditions. Workplace Diversity, LLC.
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Benefits offered by this job
Job summary
Harvard FCU seeks a Digital Banking Manager to lead product strategy, member experience, and delivery for the credit union’s digital platform. The role blends strategic thinking with hands-on execution, utilizing data and insights to shape features that meet member needs and drive digital adoption.
The manager will guide backlog prioritization, coordinate launches, track KPIs, and oversee a team of Digital Banking Specialists while ensuring compliance and strong vendor relationships.
Qualifications
- Bachelor's degree in business, information systems, UX/product design, or related field.
- 3–7 years in product management, digital experience, or related roles.
Responsibilities
- Develop and maintain a product roadmap aligned with objectives and member expectations.
- Lead digital journeys and optimize member experiences across devices.
Skills
Education
Job description
At Harvard University Federal Credit Union (HUFCU), we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!
Harvard FCU: https://harvardfcu.org/
The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands‑on execution – using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.
The Digital Banking Manager leads product strategy, member experience, delivery, data & performance, stakeholder & vendor collaboration and people leadership to enhance the credit union’s digital banking platform.
- Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.
- Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality.
- Conduct competitive analysis and monitor industry trends to inform product decisions.
- Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.
- Use data, insights, and member feedback to identify pain points and prioritize improvements.
- Translate strategy into user stories, acceptance criteria, and functional requirements.
- Lead backlog prioritization and planning for digital initiatives.
- Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.
- Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts.
- Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.
- Subject‑matter expert for the credit union’s digital banking platform.
- Primary point of contact for internal stakeholders regarding digital features and enhancements.
- Manage relationships with digital banking platforms, fintech partners, and third‑party vendors.
- Lead cross‑functional initiatives that require coordination across multiple teams, ensuring alignment and clear communication.
- Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.
- Ensure compliance with regulatory, security, and risk requirements.
- Lead and mentor a team of Digital Banking Specialists involved in day‑to‑day management of digital platforms.
Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.
- Bachelor’s degree in business, information systems, UX/Product Design, or related field.
- 3–7 years in product management, digital experience, or related roles.
The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
- Experience delivering digital features in financial services, banking, or fintech is highly preferred.
- Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.
- 35 hours per week
- Salary Grade 056: https://hr.harvard.edu/salary-ranges
- Harvard University is unable to provide visa sponsorship for this position
- Identity, Education, Criminal, Credit
- Please provide a cover letter and resume as one document with your application.
- This position has a 90‑day orientation and review period.
This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non‑Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard‑designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
This position is salary grade level 056. Please visit Harvard’s Salary Ranges to view the corresponding salary range and related information.
Harvard offers a comprehensive benefits package designed to support a healthy work‑life balance and your physical, mental and financial wellbeing. Our benefits include:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Well‑being and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university’s non‑discrimination policy. Harvard’s equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
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