Digital Banking Product Analyst I — Insights & UX

PSECU; Harrisburg (Dauphin County); Hybrid; USD 50,000 - 75,000; Full time

Job summary

PSECU is seeking a Product Analyst I to support and enhance our Digital Banking experience, focusing on meeting member needs and business objectives. The role requires understanding web and mobile applications, digital banking products, and product delivery processes, and involves collaboration with internal teams, vendors, and stakeholders.

Schedule: Monday - Friday, 8:00am - 4:00pm with onsite requirement 40% (2 days a week).

Qualifications

• Bachelor's degree in a business/CS/MIS field or equivalent experience.
• Experience with analytics, reporting, wireframing, or process mapping tools.
• Minimum of 1 year of experience in technology, business, finance, or related fields.

Responsibilities

• Analyze digital banking products, member feedback, and performance data to identify opportunities for improvement and support product decisions.
• Gather, document, and maintain business requirements, user stories, process flows, acceptance criteria, and supporting product documentation.
• Collaborate with Product Owners, developers, stakeholders, and vendors to support design, development, testing, and implementation of digital banking features and services.
• Evaluate member experiences, create visual mockups and workflows, and support initiatives that improve usability and satisfaction.
• Investigate product issues, support incident resolution, maintain knowledge resources, and contribute to continuous improvement efforts.
• Build effective working relationships across the organization and stay current on digital banking trends and technology.

Skills

Analytics

Reporting

Wireframing

Process mapping

Education

Bachelor's in Business Administration

Bachelor's in Computer Science

Bachelor's in Management Information Systems

Job description

PSECU is seeking a Product Analyst I to support and enhance our Digital Banking experience, focusing on meeting member needs and business objectives. The role requires understanding web and mobile applications, digital banking products, and product delivery processes, and involves collaboration with internal teams, vendors, and stakeholders.

Schedule: Monday - Friday, 8:00am - 4:00pm with onsite requirement 40% (2 days a week).