Digital Banking Operations Analyst (Contract), Phoenix, AZ

Agility360; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Agility 360 is seeking a Digital Banking Operations Analyst to support our large banking client in Phoenix, AZ. The role focuses on Tier 2 support for digital banking and payment platforms, with ownership of after-hours support and peak-period operations, blending production support with initiative-driven enhancements.

The ideal candidate will have 3+ years in banking operations, strong communication, and experience in testing, requirements writing, and coordinating cross-functional teams to

Qualifications

• 3+ years of related experience in Treasury Management Service or similar field.
• Bachelor's degree or equivalent experience required; bachelor’s degree preferred.
• Intermediate knowledge of general banking operations and regulatory obligations.
• Intermediate knowledge in banking/financial services operations and documenting workflows.
• Payments knowledge including ACH, Wires, SWIFT, RTP, and API banking is helpful.
• Advanced speaking and writing communication skills.

Responsibilities

• Identify, develop, and write business unit requirements to support projects and define system and functional requirements.
• Facilitate meetings to drive results; collaborate with team members to meet plans.
• Support testing, lead testing efforts, and coordinate with SME business experts and project team.
• Lead smaller-scale business unit efforts as functional project lead and report status updates.
• Ensure teams understand objectives and testing results; prioritize changes accordingly.
• Provide Tier 2 production support for digital banking and payment platforms and triage issues.
• Monitor support queues during peak periods to ensure timely resolution and SLAs.
• Participate in after-hours and weekend support rotation as incident response point.
• Support release, patching, and production validation with test execution and defect escalation.
• Create and maintain operational documentation and job aids for consistent issue handling.

Skills

Communication skills

Stakeholder engagement

Problem solving

Education

Bachelor's degree

Tools

FTP/SFTP

APIs

SWIFT

Job description

Digital Banking Operations Analyst, Phoenix, AZ

Agility 360 is seeking a Digital Banking Operations Analystto support our large banking client in Phoenix, AZ. This role focuses onprovidingTier 2 support for digital banking and payment platforms, with a primary focus on supporting peak daily operations and owning the after-hours support model. This role combines hands-on production support, on-call responsibilities, and participation in strategic initiatives to help maintain system stability, improve operational performance, and support the implementation of new products, enhancements, and process improvements within the Payment and Digital space. You will act as a functional subject matter expert with a clear understanding of business needs, processes, change impacts, and the end-user experience. You will also be involved in testing new products, enhancements, and changes, partnering with Quality Assurance, operations and product subject matter experts, business leadership, project management, IT partners, and vendor partners to support successful delivery and ongoing operational readiness.

ESSENTIAL JOB FUNCTIONS

• Identify, develop, and write business unit requirements to support the businessunit’sproject and define system and functional requirements.
• Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan.
• Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team.
• Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional projectleadand prepare summary communications at regular intervals on the project’s status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead.
• Ensure that the teams understand theobjectivesand that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes.
• Provide Tier 2 production support for digital banking and payment platforms, including triage, troubleshooting, escalation, and resolution of operational issuesimpactingclients, users, or internal teams.
• Monitor and manage support queues during peak operating periods to help ensuretimelyticket resolution,appropriate prioritization, and adherence to service-level expectations.
• Participate in the after-hours and weekend support rotation, serving as theinitialpoint of contact for incident response, issue validation, escalation coordination, and communication through resolution.
• Support release, patching, and production validation activities by executing test scenarios, confirming expected outcomes, documenting results, and escalating defects or operational impacts as needed.
• Create,maintain, and improve operational documentation, procedures, and job aids to support consistent issue handling, knowledge transfer, and ongoing process improvement.

EDUCATION / EXPERIENCE REQUIREMENTS

• 3+ years of related experience in Treasury Management Service, Treasury ManagementServiceor similar field.
• Bachelor's degree or equivalent experiencerequired;Bachelor'sdegree or equivalent experience preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasurymanagementand/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industrystandardsand practices.
• Intermediate knowledge in banking or financial services operations domain, experience writing business requirements working with subject matterexpertise.
• Intermediate Experience in documenting workflows, processes, functional designs, and managing a timeline/project task list and testing/implementation effort.
• Paymentsknowledge to include payment types (ACH, Wires, SWIFT, RTP, Digital Assets) and file transfer protocol (FTP/SFTP) and API banking (helpful).
• Advanced speaking and writing communication skills.

ADDITIONAL DETAILS

• Location: on-site in Phoenix, AZ
• Salary: Commensurate with experience.