Digital Banking Implementation & Training Specialist

National-Cooperative-Bank; Hillsboro (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

National Cooperative Bank, N.A. in Hillsboro, OH is seeking a Digital Banking Specialist to ensure proper set up and training of digital banking clients and to maintain all digital banking products and services.

The role requires 3+ years in financial services, payments knowledge, and deposit account servicing experience, along with strong organization and communication skills to train customers and support team projects.

Qualifications

• 3+ years financial services experience preferred
• Payments industry knowledge
• Deposit account servicing experience
• Ability to multi-task
• Knowledge of Microsoft Office suite
• Well organized
• Strong communication skills, both written and verbal

Responsibilities

• Act as primary liaison post-sale to ensure proper set up and training of all new and existing digital banking clients. 100%
• Complete setup and on-going maintenance of all digital banking products and services
• Research and troubleshoot customer issues
• Customer training
• Support and assist team operations in projects and assignments

Skills

Financial services

Communication skills

Customer training

Microsoft Office

Problem solving

Tools

Microsoft Office

Job description

National Cooperative Bank, N.A. in Hillsboro, OH is seeking a Digital Banking Specialist to ensure proper set up and training of digital banking clients and to maintain all digital banking products and services.

The role requires 3+ years in financial services, payments knowledge, and deposit account servicing experience, along with strong organization and communication skills to train customers and support team projects.