Digital Banking Onboarding & Training Specialist

National Cooperative Bank. N.A.; Hillsboro (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

National Cooperative Bank, N.A. in Hillsboro, OH is seeking a Digital Banking Specialist to serve as the primary liaison after sale, ensuring proper setup and training for digital banking clients.

The role involves completing setup and ongoing maintenance of digital banking products, researching issues, training customers, and assisting team projects. Strong communication and organizational skills are a must.

Qualifications

• 3+ years financial services experience preferred.
• Payments industry knowledge.
• Deposit account servicing experience.
• Ability to multi-task.
• Knowledge of Microsoft Office suite.

Responsibilities

• Act as primary liaison post-sale to ensure proper set up and training of all new and existing digital banking clients.
• Complete setup and on-going maintenance of all digital banking products and services.
• Research and troubleshoot customer issues.
• Customer training.
• Support and assist team operations in projects and assignments.

Skills

Digital banking

Client training

MS Office

Communication skills

Multi-tasking

Tools

MS Office

Job description

National Cooperative Bank, N.A. in Hillsboro, OH is seeking a Digital Banking Specialist to serve as the primary liaison after sale, ensuring proper setup and training for digital banking clients.

The role involves completing setup and ongoing maintenance of digital banking products, researching issues, training customers, and assisting team projects. Strong communication and organizational skills are a must.