Digital Banking Experience Specialist

Andrews-Federal-Credit-Union; Maryland; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

12 paid holidays

Affordable healthcare plans

Employer Paid FSA accounts

Career development & tuition reimburse

Retirement with matching

Childcare stipend

Job summary

Andrews Federal is seeking a customer-focused Digital Banking Specialist to respond to member requests via phone, secure messages, and email. You will review online membership applications, assist with secondary accounts, and monitor digital banking activity to resolve issues while maintaining compliance.

A strong two-year banking background and MS Office proficiency are required. The role offers shift flexibility, including early mornings, evenings, and weekends, with a comprehensive benefits

Qualifications

• High school diploma or GED required; strong communication skills.
• Minimum two years’ experience in a financial institution with digital banking exposure.
• Excellent written and verbal communication; professional presentation.

Responsibilities

• Provide exceptional member service via phone, digital banking, and email.
• Process digital banking requests and member inquiries promptly.
• Review online membership applications and add secondary accounts as needed.
• Monitor and respond to digital banking alerts and non-sufficient funds cases.
• Assist with MFA and security-related access issues and user resets.
• Support training and share updates on digital banking changes.

Skills

Digital Banking

Customer Service

Phone & Email Support

Education

High school diploma/GED or equivalent

Tools

MS Office (Word, Outlook, Excel)

Job description

Andrews Federal is seeking a customer-focused Digital Banking Specialist to respond to member requests via phone, secure messages, and email. You will review online membership applications, assist with secondary accounts, and monitor digital banking activity to resolve issues while maintaining compliance.

A strong two-year banking background and MS Office proficiency are required. The role offers shift flexibility, including early mornings, evenings, and weekends, with a comprehensive benefits