Digital Banking Experience Specialist

HOMEBANK; Palmyra (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

HOMEBANK in Palmyra, MO is seeking a Digital Banking Specialist to enhance the consumer digital banking experience. This role supports online and mobile banking services and requires collaboration across departments to ensure accurate operations.

The ideal candidate has a Bachelor's degree, experience with digital banking platforms, and a strong problem-solving capability. This position offers the opportunity to help customers navigate digital tools effectively.

Qualifications

• Bachelor’s degree or equivalent experience in banking, digital services, or financial operations.
• Experience with consumer digital banking platforms or electronic banking systems strongly preferred.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Provide day‑to‑day support for consumer digital banking platforms.
• Assist customers with onboarding and digital banking inquiries.
• Monitor digital banking workflows for accurate processing.
• Review and dual‑control digital banking transactions.
• Assist with system testing and enhancements for digital banking products.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Technical aptitude

Education

Bachelor's degree or equivalent experience in banking, digital services, or financial operations

Tools

Consumer digital banking platforms

Electronic banking systems

Job description

HOMEBANK in Palmyra, MO is seeking a Digital Banking Specialist to enhance the consumer digital banking experience. This role supports online and mobile banking services and requires collaboration across departments to ensure accurate operations.

The ideal candidate has a Bachelor's degree, experience with digital banking platforms, and a strong problem-solving capability. This position offers the opportunity to help customers navigate digital tools effectively.