Remote Banking Experience Specialist

Leader Bank; United States; On-site; USD 46,271 - 69,406; Full time

Benefits offered by this job

401k plan with corporate match

Medical and dental insurance

Paid holidays and time off

Job summary

Leader Bank is looking for an Experience Banker to join their team. This fully remote position involves providing support for online banking through various channels. Ideal candidates will have strong customer service skills and the ability to multitask effectively.

The role requires assisting customers with their banking inquiries, troubleshooting issues, and managing open tickets consistently. Leader Bank offers competitive compensation, including health benefits and a 401k plan with corporate match.

Qualifications

• Intermediate computer literacy.
• Ability to handle multiple priorities.
• Strong stress tolerance.

Responsibilities

• Assist customers with online banking issues.
• Manage open tickets and follow-ups.
• Process contacts and address changes.
• Troubleshoot common debit card issues.
• Support the Experience Banking Manager with duties.

Skills

Client service and listening skills

Verbal and written communication skills

Organizational skills

Computer literacy

Attention to detail

Education

Associate’s degree or equivalent experience

Job description

Leader Bank is looking for an Experience Banker to join their team. This fully remote position involves providing support for online banking through various channels. Ideal candidates will have strong customer service skills and the ability to multitask effectively.

The role requires assisting customers with their banking inquiries, troubleshooting issues, and managing open tickets consistently. Leader Bank offers competitive compensation, including health benefits and a 401k plan with corporate match.