Digital Banking Manager

The Cooperative Bank of Cape Cod; Hyannis (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Generous 401(k) match

Tuition reimbursement

Job summary

The Cooperative Bank of Cape Cod in Hyannis seeks a Digital Banking Manager who will shape and optimize the bank's digital experiences. Responsibilities include driving customer-centric digital channels and ensuring seamless client interactions across platforms.

The ideal candidate must have at least 5 years of experience in banking technology and strong knowledge of digital banking platforms. The role provides competitive salary and benefits, including health insurance, 401(k) match, and tuition reimbursement.

Qualifications

• 5+ years of experience in financial services or banking technology delivery.
• Strong understanding of enterprise systems supporting financial operations.
• Experience in digital program or project management within financial services.

Responsibilities

• Drive customer-centric digital channels experience aligned to the Bank’s strategic plan.
• Champion end-to-end delivery experiences across various banking platforms.
• Collaborate with Marketing for key experience communications.

Skills

Customer-focused digital channels experience

Process improvement

Banking technology knowledge

Communication skills

Project management

Education

Bachelor’s Degree in Business or related field

Tools

Microsoft Office

Core banking systems

Digital banking platforms

Job description

If you thrive at the intersection of banking, technology, and the client experience and are a collaborative problem‑solver, we invite you to explore our Digital Banking Manager opportunity. The ideal candidate has a strong background in process improvement and banking technology with experience in digital banking platforms.

In this role, you will help shape and optimize the Bank's digital banking experience, ensuring a seamless and consistent client journey across departments and channels. You'll be responsible for enhancing technology‑driven interactions through our website, mobile applications, social media, and emerging AI‑powered solutions, helping deliver an exceptional experience from first engagement through ongoing relationship management.

Essential Responsibilities

• Drives a customer‑centric digital channels experience aligned to the Bank’s strategic plan, contributing market awareness, operational insight, and best practices to strategy development.
• Champions end‑to‑end delivery experiences, fostering trusted relationships throughout the organization to establish clear service standards and brand promises for all systems, including online and mobile banking, lending platforms, document management, contact and voice technologies, and internal workflow tools.
• Ensures systems work cohesively to support client onboarding, servicing, lending, deposits, digital engagement and internal operations.
• Collaborates with Marketing to develop internal and external communications of key experiences including product marketing, customer acquisition, debit cards, online account opening, digital banking (business and consumer), AI, chatbots, eStatements and onboarding new digital clients.
• Leads initiatives to streamline workflows, reduce manual processes, and improve operational efficiency by integrating new tools and capabilities, measuring outcomes, and iterating to meet business and customer needs, including developing feature road maps, procedures and in some cases policy.
• Identifies and applies industry trends and emerging best practices, translating them into actionable operational enhancements and differentiated customer experiences.
• Partners cross‑functionally on product development and roll out, participating in the product development working group.
• Serves as a subject‑matter expert for digital, payment and core platforms, enabling seamless system integration, reliable data flow, and consistent experiences across channels.
• Provides governance and risk oversight, ensuring controls, vendors, fraud prevention, and programs (e.g., overdraft) support both customer needs and sound operations while meeting required conformance with policy and regulatory expectations.
• Coordinates internal and external audits for the group.
• Manages strategic third‑party relationships, including online banking and account opening and ancillary feature functionality such as Segmint, Savvy Money, wire processing and other integrations as they evolve.
• Acts as a trusted advisor to leadership, delivering clear insights, metrics and recommendations that balance customer experience, growth and operational resilience.

Our history of success and commitment to exceptional customer service starts with our employees. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health, dental and vision insurance, generous 401(k) match and tuition reimbursement.

The pay range provided reflects the established budget for this position and represents what the Bank reasonably expects to pay at the time of posting. The final offer will depend on various factors, including relevant experience, skill set, qualifications and other job‑related considerations.

Member FDIC. Member DIF. Equal Opportunity Employer.

Competencies

• Management – Ability to make independent judgments, manage multiple areas, and influence teams to effectively support the bank’s strategic objectives.
• Communication – Polished written and verbal communication. Ability to build collaborative relationships, lead and inspire others, and interact brilliantly with customers, colleagues and the public.
• Professionalism – Upholds a consistent professional appearance and demeanor, demonstrates integrity and a strong work ethic.
• Organization – Ability to prioritize multiple responsibilities and a significant workload.
• Confidentiality – Ability to maintain confidentiality with tact and diplomacy.
• Technical – Proficiency in Microsoft Office and various system applications.

Qualifications

• Bachelor’s Degree in Business or related field.
• 5+ years of experience in financial services, banking technology delivery, or business process improvement.
• Strong understanding of how enterprise systems support financial institution operations across client onboarding, servicing, lending, deposits, digital engagement and internal workflows.
• Experience in digital program or project management, marketing delivery, product operations, or related roles within financial services.
• Experience working with core banking systems, digital banking environments, loan origination platforms, document management solutions or comparable enterprise operational systems preferred.
• Experience coordinating system upgrades or platform integrations highly desirable.

Physical Requirements

• Ability to lift and carry up to 25 pounds on an occasional basis.