Digital Banking Experience Lead

The Cooperative Bank of Cape Cod; Hyannis (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Generous 401(k) match

Tuition reimbursement

Job summary

The Cooperative Bank of Cape Cod in Hyannis seeks a Digital Banking Manager who will shape and optimize the bank's digital experiences. Responsibilities include driving customer-centric digital channels and ensuring seamless client interactions across platforms.

The ideal candidate must have at least 5 years of experience in banking technology and strong knowledge of digital banking platforms. The role provides competitive salary and benefits, including health insurance, 401(k) match, and tuition reimbursement.

Qualifications

• 5+ years of experience in financial services or banking technology delivery.
• Strong understanding of enterprise systems supporting financial operations.
• Experience in digital program or project management within financial services.

Responsibilities

• Drive customer-centric digital channels experience aligned to the Bank’s strategic plan.
• Champion end-to-end delivery experiences across various banking platforms.
• Collaborate with Marketing for key experience communications.

Skills

Customer-focused digital channels experience

Process improvement

Banking technology knowledge

Communication skills

Project management

Education

Bachelor’s Degree in Business or related field

Tools

Microsoft Office

Core banking systems

Digital banking platforms

Job description

The Cooperative Bank of Cape Cod in Hyannis seeks a Digital Banking Manager who will shape and optimize the bank's digital experiences. Responsibilities include driving customer-centric digital channels and ensuring seamless client interactions across platforms.

The ideal candidate must have at least 5 years of experience in banking technology and strong knowledge of digital banking platforms. The role provides competitive salary and benefits, including health insurance, 401(k) match, and tuition reimbursement.