Digital Experience Strategy Lead

Citizens Bank; Westwood (MA); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive medical, dental, and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Job summary

Citizens Bank seeks a Digital Experience Manager to lead cross-functional teams ensuring a unified digital experience through strategic guidance. You will oversee prioritization, accountability models, and manage relationships with engineering and compliance teams.

Ideal candidates have over 7 years of experience in digital strategy, strong leadership skills, and the ability to navigate complex environments. Opportunities for professional growth and comprehensive benefits are part of the offering.

Qualifications

• 7+ years in digital experience or web strategy within a complex organization.
• At least 2 years managing a team.
• Strong understanding of structuring digital experiences across platforms.

Responsibilities

• Lead prioritization frameworks for digital experience work.
• Define accountability models to reduce ambiguity.
• Guide the evolution of digital work execution.

Skills

Web strategy

Digital experience

Leadership

Communication

Analytics

Education

Bachelor's degree or equivalent professional experience

Job description

Citizens Bank seeks a Digital Experience Manager to lead cross-functional teams ensuring a unified digital experience through strategic guidance. You will oversee prioritization, accountability models, and manage relationships with engineering and compliance teams.

Ideal candidates have over 7 years of experience in digital strategy, strong leadership skills, and the ability to navigate complex environments. Opportunities for professional growth and comprehensive benefits are part of the offering.