Digital Banking Support Specialist

The Cape Cod Five Cents Savings Bank; Hyannis (MA); On-site; USD 29,797 - 32,635; Full time

Job summary

The Cape Cod Five Cents Savings Bank in Hyannis is hiring a Client Care Specialist I. This role focuses on offering superior client service through various communication channels to assist clients with their accounts and banking services.

The ideal candidate will possess excellent problem-solving and communication skills, as well as a strong commitment to client satisfaction. This position requires a High School diploma and a willingness to pursue further education.

Join a community-focused bank dedicated to helping clients achieve their financial goals.

Qualifications

• 6 months of client service experience is mandatory.
• Banking experience preferred.
• Must have cybersecurity awareness.

Responsibilities

• Responds to client inquiries via phone and digital channels.
• Documents client interactions in the CRM database.
• Identifies and reports fraudulent activity.

Skills

Client service experience

Excellent problem-solving skills

Communication skills

PC and software proficiency

Education

High School degree or GED

Associate’s Degree preferred

Tools

Microsoft Office

CRM systems

Job description

The Cape Cod Five Cents Savings Bank in Hyannis is hiring a Client Care Specialist I. This role focuses on offering superior client service through various communication channels to assist clients with their accounts and banking services.

The ideal candidate will possess excellent problem-solving and communication skills, as well as a strong commitment to client satisfaction. This position requires a High School diploma and a willingness to pursue further education.

Join a community-focused bank dedicated to helping clients achieve their financial goals.