Digital Banking Service Specialist

Builtwell Bank; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

A growing community bank in Chattanooga is seeking a Digital Banking Service Specialist to provide exceptional customer service through various communication channels. Responsibilities include processing customer requests for banking services and ensuring high-quality support for digital products. Candidates should have a high school diploma, strong time management skills, and excellent communication abilities. This full-time role features a schedule with specific hours and rotating weekend shifts.

Qualifications

• Ability to work independently, accurately, and with attention to detail.
• Strong time management skills to meet daily deadlines.
• Excellent verbal and written communication skills.
• Confident working knowledge of computers and software such as Microsoft, Excel, and Adobe.
• Excellent verbal and written communication skills.
• Ability to communicate and interact with a variety of people both within the team and other departments.
• Schedule: M-F 8:30 am-5:30 pm, Every 7 weeks F 8:30 am - 6:00 pm, Every 6 weeks Sat. 8:50 am - 12:10 pm (Full-time)

Responsibilities

• Serve customers via telephone, live chat, or email.
• Process customer requests regarding debit and credit cards.
• Handle and process incoming, outgoing, and international wire transfers.
• ACH: Processing daily ACH files for customers as they are submitted.
• Above all, offering exceptional service to both internal and external customers.

Skills

Attention to detail

Verbal communication

Written communication

Time management

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Adobe software

Adobe

Job description

Broad Street Branch
728 Broad St
Chattanooga, TN 37402, USA

Builtwell, Chattanooga’s community bank, is currently experiencing rapid growth. We are actively seeking a friendly and hard‑working Digital Banking Service Specialist to join our team.

The successful applicant will be responsible for a combination of the following:

• Customer Concierge: Serving customers via telephone, live chat, or email as well as supporting Builtwell Bank’s digital banking products
• Card Services: Processing customer requests regarding debit and credit cards and handling card disputes
• Wire Transfers: Processing incoming, outgoing and international wires
• ACH: Processing daily ACH files for customers as they are submitted
• Above all, offering exceptional service to both internal and external customers.

We encourage all who want to work with a dynamic and highly productive team to apply.

Desired Qualifications

• High school diploma or equivalent
• Ability to work independently, accurately and with attention to detail
• Strong time management skills and ability to meet daily deadlines
• Confident working knowledge of computers and software such as Microsoft, Excel, and Adobe
• Ability to communicate and interact with a variety of people both within the team and other departments
• Ability to handle and resolve recurring issues
• Excellent verbal and written communication skills
• Schedule: M-F 8:30 am-5:30 pm, Every 7 weeks F 8:30 am - 6:00 pm, Every 6 weeks Sat. 8:50 am - 12:10 pm (Full-time)

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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