Digital Banking Concierge & Hospitality Lead

Capital One; Union City (NJ); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision and Rx

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

401(k) matching up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And more

Job summary

Capital One in Edison, NJ seeks a Branch Ambassador to be the heartbeat of our space, blending hospitality with digital innovation. You’ll help clients with deposits, payments, and learning mobile banking tools.

This role emphasizes customer relationships over quotas, offers comprehensive benefits, and requires adaptability to a fast-paced, community-focused environment across several New Jersey locations.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• 1 year of Retail, Sales, or Customer Service experience.
• 6 months of cash handling experience.
• Associate’s degree.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify needs and pair customers with the right digital tools or banking solutions.
• Greet customers and balance efficiency with hospitality in a high-volume setting.
• Support surrounding branches within a 50 mile radius.

Skills

Hospitality heart

Tech fluency

Precision & detail

Adaptability

Curiosity

Education

High School Diploma/GED

Associate’s degree

2+ years retail/customer-facing

Tools

G-Suite

Job description

Capital One in Edison, NJ seeks a Branch Ambassador to be the heartbeat of our space, blending hospitality with digital innovation. You’ll help clients with deposits, payments, and learning mobile banking tools.

This role emphasizes customer relationships over quotas, offers comprehensive benefits, and requires adaptability to a fast-paced, community-focused environment across several New Jersey locations.