Digital Banking Analyst I: Hybrid Role + PTO

Bankers Trust; Des Moines (IA); Hybrid; USD 54,000 - 63,000; Full time

Benefits offered by this job

Group Health Insurance

Paid Time Off (PTO)

401(k) plan with company match

Tuition assistance

Company Paid Life Insurance

Lifestyle Accounts

Job summary

Bankers Trust is seeking a Digital Banking Analyst I for its Des Moines, IA team. The role coordinates issue resolution during outages and supports customers using Digital Banking services including mobile and internet banking, Positive Pay, ACH, Wire Transfers, and more.

The position requires four+ years in bank operations or similar financial functions or an equivalent education/experience combination, with a potential hybrid work arrangement in Des Moines.

Qualifications

• Ability to prioritize and execute tasks in a time sensitive environment.
• Understanding of bank operations and payment processing flows.
• Knowledge of regulatory requirements for electronic payments.
• Strong IT support and troubleshooting capabilities.

Responsibilities

• Coordinate research, reporting, and resolution of issues for Digital Banking outages.
• Set up and support customers using Digital Banking services (mobile, internet banking, payments).
• Serve as SME for Corporate PMO projects.
• Review mobile deposit exceptions during closing shifts.
• Create and maintain procedures and disaster recovery scripts.

Skills

Prioritization

Bank operations

Payment processing flows

IT support/troubleshooting

Regulatory knowledge

Communication

Systems analysis

Education

Equivalent combination of education and experience

Job description

Bankers Trust is seeking a Digital Banking Analyst I for its Des Moines, IA team. The role coordinates issue resolution during outages and supports customers using Digital Banking services including mobile and internet banking, Positive Pay, ACH, Wire Transfers, and more.

The position requires four+ years in bank operations or similar financial functions or an equivalent education/experience combination, with a potential hybrid work arrangement in Des Moines.