Digital Banking System Administrator

EdFed; Illinois; On-site; USD 65,000 - 85,000; Full time

Job summary

EdFed is seeking an experienced professional to provide internal organizational support for key member-facing digital systems, including the Digital Banking platform and related services.

You will serve as the SME for Digital Banking administration, coordinating with the Director of Business Technology and the vendor for integration and testing, while collaborating with staff and stakeholders to gather requirements and drive improvements.

Qualifications

• Associates or better is required.
• 5 years of related work experience is required.

Responsibilities

• Provide internal support for Digital Banking and related systems.
• Serve as subject matter expert for Digital Banking system administration.
• Coordinate with the Director of Business Technology for Digital Banking and core system integration.
• Test updates, changes, and enhancements to the Digital Banking system.
• Coordinate testing with business lines and stakeholders.
• Coordinate implementations and changes with the Digital Banking vendor.
• Collaborate with Data Analyst to report and analyze Digital Banking performance and data.
• Manage third party member-facing digital system integrations.
• Gather, analyze, and document business requirements related to member-facing digital systems.
• Recommend features aligned with organizational goals.
• Perform other duties as assigned by management.

Skills

Organization skills

Time management

Problem solving

Communication

Education

Associate degree

Bachelor's degree

Job description

Provide internal organizational support for key member-facing digital systems. Assist staff with technical subject matter expertise on the Digital Banking system and other related digital systems and services. Ensure that the Digital Banking system is functioning properly and fulfilling its intended purpose. Be the liaison between technical technology issues related to digital systems and business line staff. Function as the primary liaison between the digital banking vendor and the organization.

Duties & Responsibilities:

• Provide internal support for Digital Banking (online and mobile app), and related systems.
• Function as the subject matter expert for Digital Banking system administration.
• Coordinate with Director of Business Technology for Digital Banking and core system integration.
• Test updates, changes, and enhancements/additions to the Digital Banking system.
• Coordinate and facilitate testing of Digital Banking system changes with business lines and stakeholders.
• Coordinate implementations and changes with Digital Banking vendor.
• Work in conjunction with Data Analyst to report and analyze Digital Banking performance, data, and statistics.
• Manage third party member-facing digital system integrations.
• Work with business lines to gather, analyze, and document business requirements related to member-facing digital systems.
• Recommend digital system features and functionality that are aligned with the organizations strategic goals and direction.
• Perform other duties as assigned by management.

Skills:

• Strong organization and time management, problem solving, troubleshooting, and communication skills are required.
• Works well as a member of a group.
• Capable of carrying out a given task with all details necessary to get the task done well.

Education

Required

Associates or better.

Preferred

Bachelors or better.

Experience

Required

5 years:

related work experience

Equal Opportunity Employer
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